Prism Fitness Group accepts returns ONLY with advance authorization; contact us at 608-845-8300 or firstname.lastname@example.org to obtain return authorization. Upon examination by Prism Fitness Group, if the product is deemed to be defective it will be replaced or repaired free of charge, or the original purchase price will be refunded. Products that are not defective can only be returned within 30 days of purchase; they will be subject to a 15% restocking fee, and return shipping costs will be the responsibility of the customer.
Prism Fitness, Inc Warranty Information*
Standard warranty on Smart/Self-Guided accessories (Rollers, Med Balls, Stability Balls, 16mm and 6mm Mats, Plyo Cube, Smart Strap Trainers, Agility Ladders, Smart Hurdles, Core Wheel, Door/Triple Pocket Anchor, Ankle Cuff and Handles)
1 year defect in manufacturing or material workmanship
Frame Warranty on Functional Training Racks:
(Example: FTC Wall Mount Rack and FTC Floor Mount Rack)
10 year Warranty on Main Frame against Manufacturer Defects
1 year on wearable parts (Includes but not limited to foot levels, end caps, rubber grip, rubber foot covers, external mounts, External racks)
Frame Warranty on Storage Units:
(Example: Elite, Deluxe, Essential, Economy, Mat, Stability Ball and Med Ball Rack, In-Home Gym Rack and Smart Cart Frame)
5 year Warranty on Main Frame against Manufacturer Defects
1 year on wearable parts (Includes but not limited to foot levels, acrylic panels/pegs, end caps, magnetic charts)
Smart Wall Gym:
3 year Warranty on Steel Rail, Sliding Buckle Assembly, Lower Clip, Nylon Strap, Plastic Shroud against Manufacturer Defects
1 year on wearable parts (Includes but not limited to Top and Bottom Caps, Plastic Gliding Strip, Graphics)
Resistance Cables and Sleeved Tubing:
Standard warranty on cables for defect in manufacturing or material workmanship (breakage) = 1 year.
For any other cable replacement request, will replace up to 90 days from the time it left our warehouse. After 90 days we will not replace as we do not know how they have been stored and where/how they have been used.
Standard warranty on bands for defect in manufacturing or material workmanship (breakage) = 1 year.
*All Prism Fitness, Inc product is Commercial Grade